When Receipts Go Missing: Managing Concur Lost Receipts

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Losing receipts is a common problem that many business travelers face. It can be frustrating and time-consuming to track down missing receipts, especially when it comes to managing expenses through Concur, a popular expense management software. In this article, we will explore the best practices for managing Concur lost receipts and how to navigate this issue efficiently.

Introduction ImageSource: bing.com

Understanding the Importance of Receipts

Receipts serve as proof of purchase and are crucial for expenses reimbursement and audit purposes. They provide detailed information about the transaction, including the date, vendor, items purchased, and the amount paid. Without proper receipts, it becomes challenging to validate and justify expenses, which can lead to reimbursement delays or even rejection.

Importance Of Receipts ImageSource: bing.com

Challenges with Lost Receipts

When receipts go missing, it creates several challenges for both the traveler and the finance department. Some common challenges include:

  • Delayed reimbursement: Without receipts, the reimbursement process may be delayed or put on hold until the missing documentation is provided.
  • Compliance issues: Lost receipts can lead to compliance issues, as expense reports without proper documentation may violate company policies or tax regulations.
  • Audit concerns: In case of an audit, missing receipts can raise red flags and result in additional scrutiny.

Challenges With Lost Receipts ImageSource: bing.com

Preventing Lost Receipts

While it’s impossible to completely eliminate the risk of losing receipts, there are several steps you can take to minimize the chances:

  • Digitize receipts: Consider using apps or tools that allow you to scan and store digital copies of your receipts. This way, even if the physical receipt is lost, you will have a backup.
  • Take immediate action: Make it a habit to organize your receipts as soon as you receive them. Keep them in a designated folder or envelope to avoid misplacement.
  • Use Concur mobile app: If you’re using Concur, take advantage of its mobile app to capture and upload receipt images on the go.

Preventing Lost Receipts ImageSource: bing.com

Reporting Lost Receipts in Concur

If you find yourself in a situation where you have lost a receipt, follow these steps to report it in Concur:

  1. Login to your Concur account and navigate to the expense report where the missing receipt needs to be added.
  2. Click on the expense item that corresponds to the missing receipt.
  3. Look for the “Add Receipt” or “Attach Receipt” button and click on it.
  4. If you have a digital copy of the receipt, click on the “Upload” or “Choose File” option to select the file from your computer or mobile device.

Reporting Lost Receipts In Concur ImageSource: bing.com

Alternative Documentation

In case you cannot locate the original receipt, it is essential to provide alternative documentation to support your expense claim. Some acceptable alternatives include:

  • Credit card statements: If the expense was paid with a credit card, provide a copy of the corresponding credit card statement showing the transaction.
  • Email confirmations: If you made an online purchase, provide the email confirmation as proof of payment.
  • Bank statements: If you paid in cash or the transaction does not appear on your credit card statement, provide a bank statement showing the withdrawal or transfer.

Alternative Documentation ImageSource: bing.com

Communicating with the Finance Department

When dealing with lost receipts, open communication with the finance department is crucial. Inform them about the situation as soon as possible and provide all the necessary details, including the date, vendor, and amount of the missing receipt. This will help them understand the situation and work with you to find a solution.

Communicating With The Finance Department ImageSource: bing.com

Retaining Lost Receipts

It is essential to retain a copy of the lost receipt, even after reporting it as missing in Concur. This will help you in case of any future audits or disputes. Keep a digital copy or printout of the receipt and file it in a secure location for future reference.

Retaining Lost Receipts ImageSource: bing.com

Audit Trail and Compliance

When it comes to managing Concur lost receipts, maintaining an audit trail is crucial. Keep a record of all communication with the finance department regarding the missing receipt and any alternative documentation provided. This ensures transparency and compliance with internal policies and external regulations.

Audit Trail And Compliance ImageSource: bing.com


Losing receipts can be a frustrating experience, but with the right approach, it can be effectively managed. By following the best practices outlined in this article and leveraging the features of Concur, you can navigate the challenges of lost receipts and ensure a smooth expense management process. Remember to communicate openly with the finance department and retain copies of all documentation to maintain compliance and peace of mind.

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